REFUND AND CANCELLATION POLICY
Korean Learning Hub
Effective Date: November 12, 2026
1. General Policy
Korean Learning Hub is committed to providing reliable and organized educational services.
This policy explains the rules for lesson cancellations, rescheduling, refunds, missed lessons, and package purchases.
2. Individual Lesson Cancellation
Students must provide at least 24 hours' notice to cancel or reschedule an individual lesson.
More than 24 hours' notice: Students may reschedule without a cancellation penalty.
Less than 24 hours' notice: The lesson may be treated as completed and may not qualify for a refund or replacement.
No-show: Failure to attend without prior notice may result in forfeiture of the lesson.
Exceptions may be considered for emergencies or circumstances required by applicable law.
3. Instructor Cancellation
If an instructor cancels a scheduled lesson, the student may choose:
A replacement lesson at a mutually agreed time; or
A refund for the affected lesson if a replacement cannot be arranged or the student chooses a refund where permitted.
4. Monthly Lesson Packages
Monthly packages are purchased for a defined number of lessons during a specified enrollment period.
Unless a different arrangement is disclosed in writing:
Unused lessons do not automatically roll over into the following month.
Students should schedule lessons in advance.
Missed lessons are subject to the cancellation policy.
Monthly packages are not transferable without written approval.
Any prepaid unused services will be handled in accordance with applicable law and the terms disclosed at purchase.
5. Refund Requests
Refund requests must be submitted by email.
Please include:
Student's full name.
Parent or guardian name, if applicable.
Program or lesson purchased.
Purchase date.
Reason for the request.
Approved refunds will generally be returned to the original payment method.
Processing times depend on the payment provider and financial institution.
6. Technical Issues
If an online lesson cannot proceed because of a technical issue caused by our platform or instructor, we will make reasonable efforts to provide a replacement lesson or appropriate refund.
Problems with a student's personal device or internet connection do not automatically qualify for a refund.
7. Group Classes
For group classes, cancellation and refund eligibility will be disclosed before enrollment.
Individual student absences do not automatically entitle the student to a refund for a group class.
8. Subscription and Recurring Payments
If we offer recurring monthly subscriptions, the renewal amount, billing frequency, renewal date, and cancellation procedure will be disclosed before enrollment.
Customers may cancel recurring payments through the available online cancellation method or by contacting us.
Cancellation will stop future renewals. It does not automatically refund payments already processed or lessons already provided, except where required by law.
9. Refund Processing
Approved refunds will generally be initiated within 5–10 business days.
The actual time for funds to appear depends on the payment processor and financial institution.
10. Policy Changes
We reserve the right to update this policy. Changes will not eliminate rights that customers have already acquired under applicable law.
11. Contact Information
Korean Learning Hub
Email: [Insert Business Email]
Website: [Insert Website URL]